AppGlut Support Guidelines
We’re here to help you get the most out of your AppGlut plugins! We generally provide assistance in English only for now, so please write your support requests clearly in English. Support is available exclusively for customers with active plugin licenses – both paid and free plugin users can get help from our team.
How to Get Support
We provide support only through our official support ticket system – no phone calls, social media, or other channels. Before submitting a ticket, please check documentation for the related plugins. We trying to cover installation, setup, and common questions, which might solve your issue instantly.
Our support hours are Saturday through Thrusday, 6am to 10pm (GMT +6). We try to respond to your first support request as soon as possible or within 24 business hours, excluding holidays. While we try to answer quickly, sometimes response times may be longer due to high volume – your patience is appreciated during busy periods.
What We Help With
We assist with everything related to AppGlut plugins including installation guidance, configuration help, functionality questions not covered in documentation, bugs that prevent plugins from working as described, usage guidelines, and known issues. We’re bound to making sure our plugins work perfectly for your needs.
However, we don’t provide custom development services or support for third-party modifications to our plugins. We also can’t troubleshoot conflicts caused by other plugins you’re using, we can fix from our plugin side, we’re happy to test compatibility issues if you contact us before purchasing.
Bug Fixes and Updates
When bugs are reported, we may try to quickly to fix them and release updates if creator Wills. You may be notified through our support system when fixes are available. For customizations beyond our plugin’s standard features, please contact us to discuss custom development options.
Thank you for choosing AppGlut plugins – we’re bound to providing excellent support to help you succeed with your WordPress projects!